1. CONDITIONS OF MEMBERSHIP
These Terms & Conditions supersede all previous terms and conditions of the Privilege Club Programme
“Grecotel Hotel” is any hotel property currently under the management of Grecotel S.A. and the N. Daskalantonakis Group
“Privilege Club” is the loyalty programme of Grecotel S.A.
“Awards & Vouchers” are the offers, which can be redeemed using Privilege Club Points and include “Redemption Vouchers”.
“Member” is a person who has completed an official registration and accepted the Club Terms & Conditions.
“Privilege Club Card” or “Card” is the membership card issued by Grecotel S.A. to a person who is a Member of the Grecotel Privilege Club Programme
“Privilege Club Points” or “Points” are the reward currency earned by using the Privilege Club Card.
“Privileges” are the amenities and services provided to Members as a benefit of membership.
“Programme Partner” is a third party which offers privileges or awards to Privilege Club Members.
- “Redemption” is a form of payment using Privilege Club Points as a tender to acquire goods and services defined by the Privilege Club.
1.2 The Privilege Club Card is issued by and remains the property of Grecotel S.A. It is not a credit card and is free of charge
1.3 Cancellation of Membership: Grecotel reserves the right to decline to issue or withdraw Privilege Club membership at any time, or to terminate the validity of the Privilege Club membership together with the benefits attached thereto at any time. The Privilege Club Card must be returned without delay to Grecotel when requested. Cancellation of membership will result in the loss of all accumulated Points.
1.4 Termination Date: The Privilege Club Programme has no predetermined termination date and may continue until such time as Grecotel decides to terminate it , with or without notice. The Privilege Club accepts no responsibility for any points that remain in members’ accounts after such termination.
1.5 Programme Changes: Grecotel reserves the right to amend, update or change any aspect pertaining to the Privilege Club Programme including the Terms & Conditions, at any time in whole or in part without advising Members. Continued participation in the Club will constitute a Member’s acceptance of any such amendment, modification, or supplementation. Members are responsible for remaining knowledgeable of the Club Terms and any changes, modifications, or additions to the Club Programme.
1.6 Partners responsibility: Grecotel is not responsible for Programme Partner withdrawals from the Privilege Club Programme, which may affect the Awards offered.
1.7 Programme Notifications: The Privilege Club will endeavour to advise Members of matters of interest, including notification of changes to details of promotions and other offers. However, the Privilege Club accepts no liability for correspondence lost or delayed in the postal system or via electronic mail.
1.8 Programme Corrections: Grecotel reserves the right to change the printed offers at any time and to correct any typographical errors, errors of description, or errors regarding participating properties and Club Partners at any time without informing members.
1.9 Printed information & Website: All details in the latest Privilege Club printed materials and the official website form part of these Conditions of Membership.
1.10 Member’s Security: When a Member contacts the Privilege Club representatives, for security reasons Grecotel may request date of birth and/or other information to verify the Member’s identity.
1.11 The Privilege Club designated officers will only enter into communication with the registered Member.
1.12 Sale or Barter of Points: The sale or barter of any Privilege Club Points, Awards & Vouchers or other card benefits is prohibited.
1.13 Lost / Stolen Cards: In case the Club Card is lost, stolen or damaged the Member must inform the Privilege Club Membership Services office immediately in writing to the email indicated below.
1.14 Contact Details: Any correspondence sent to Members is based on the contact details provided to Grecotel. Each Member is responsible for updating his/her information on the official website, in writing to the Privilege Club Membership Services office or at any Participating Hotel.
1.15 Interpretation of Terms: All interpretations of these Terms & Conditions of Membership shall be at the sole discretion of Grecotel.
1.16 Legal Jurisdiction: These Conditions of Membership are governed by the laws of and are applicable in the Republic of Greece. In the event of any dispute, the Member agrees to submit to the exclusive jurisdiction of the courts of Greece.
1.17 Availability at Hotels: Members are responsible to check with the relevant Grecotel Hotel for the availability of any special offer that could affect the enjoyment of their visit. The Member should ask on arrival at the hotel for any additional benefits valid for that property. All services, amenities and benefits are subject to availability and subject to the terms and conditions of each Participating Hotel. Not all services, amenities and benefits are offered at all Participating Hotels. Grecotel may update benefits shown as available or credited to a Member at any time.
1.18 Limited by Length of Stay: Selected Privileges may be limited depending on length of stay.
1.19 Availability: All Privileges, Vouchers and Awards are subject to availability.
1.20 Club communication: The Club will communicate with members via e-mail, post or any other medium which is considered appropriate. The Company reserves the right to inform its members about activities of the N. Daskalantonakis Group of Companies, as well as third party activities associated with the above Group of Companies.
2. Application for Membership
2.1 Eligibility: Membership in the Privilege Club is free of charge and is available to any individual over the age of 18 who:
2.1.1 possesses the legal authority to agree to the Club Terms;
2.1.2 resides in a jurisdiction that legally permits participation in the Club
2.1.3 provides valid and accurate personal information when enrolling in the Club
2.1.4 is not already a member of other loyalty programmes operated by Grecotel
(including Counter Club or Vacation Club)
2.1.5 is not a member of the travel trade; employee of Grecotel S.A. or the N. Daskalantonakis Group and associated companies.
2.1.6 has not previously been terminated from any loyalty programme operated by Grecotel.
2.2 Mandatory Fields: Grecotel may reject any application if mandatory information is not supplied accurately and in full.
2.3 Termination of Account: The Member may terminate membership by submitting a written notice, signed by the Member, to the Privilege Club head offices. Membership will be terminated immediately upon receipt of such notice. All unredeemed Privilege Club Points will be forfeited immediately and will not be reinstated or transferred.
2.4 Inactive Membership Members become inactive if they have not visited a Grecotel:
• White 3 years
• Blue 5 years
• Platinum 5 years
As soon as the Member revisits a Participating Hotel, membership will be re-activated. The Privilege Club reserves the right to cancel memberships that remain inactive for a period of ten (10) years.
2.5 Fraudulent Activity. If a Member suspects or learns of any fraudulent activity related to their Member account, including, without limitation, unauthorized redemption or transfer of Privilege Club Points, the Member must report the fraudulent activity within 60 days of it occurring to the Privilege Club Head Office. Credit or debit of any Points in question to the Member will be at Grecotel’s sole discretion. The Privilege Club reserves the right to cancel any Membership account that has been registered using fraudulent details.
3. The Cards & Categories
3.1 The Privilege Club Card is not transferable. It can only be used by the cardholder.
3.2 Each issued Privilege Club Card has an exclusive membership number.
3.3 The Privilege Club membership is available only to individuals. Not to companies, partnerships, associations, groups or other entities. Grecotel may refuse membership without a given reason.
3.4 Card Categories:
White Card : The White Card is issued upon application and is valid until the Member reaches Blue status.
Blue Card : the Blue card is issued when the Member has collected 120,000 points and is valid for life.
Platinum Card : is issued when the Member has collected 240,000 points.
3.5 Validity: The Card Categories are valid for life unless differently specified. The Club Card is only at Grecotel Hotels, Partner Properties and with Official Partners as listed on the official Grecotel Privilege Club website (privilegeclub.grecotel.com).
4. Earning Privilege Club Points
See Club official web site for currect points earning methods.
4.1 Status & Award Points: Club Points are the reward currency of the Club.
There are two types of Privilege Club Points:
Status Points : are credited for each eligible transaction and cannot be redeemed. Status Points reflect the category (White, Blue or Platinum) of the Member.
Award Points : are credited for each eligible transaction by the Member and can be redeemed.
Status Bonus Points : as currently declared on privilegeclub.grecotel.com
4.2 Presentation of Card: To receive points, Members must present a valid Privilege Club Card to the Hotel Reception at the time of check–in or to Partners before ordering a service. In the event that the card is not shown, Privilege Club Points will not be credited. Allow 7 days after the transaction (departure from the hotel) for Privilege Club Points to reach the Members’ Account.
4.3 Errors: Grecotel reserves the right to correct any Privilege Club Point values or statements at any time or when the error is realized.
4.4 Missing points: If the Member wishes to claim any adjustment to the number of Privilege Club Points credited or for retroactive Privilege Club Points, the Member must do so within twelve months from date of the hotel visit, by sending written details to Privilege Club Membership Services, with a copy of the bill for which the Member did not receive the correct number of Privilege Club Points. Failure to supply the adequate documentation may result in the denial of such Points’ credit. Grecotel reserves the right to decline any retroactive Points requests.
4.5 Member’s Account: Members may view their Privilege Club Points on privilegeclub.grecotel.com or at the participating Grecotel Hotels. After every transaction the Privilege Club Member is responsible to check the accuracy of the numbers of points earned.
4.6 One Card / Room: Points will be credited only to one card for each room bill. The points will be credited to the main name on the reservation.
4.7 Booked Room Type: For visits to a Grecotel Hotel, the number of Privilege Club Points awarded will be based upon the room type booked and paid for, even if a different room type is provided.
4.7.1. Standard points are awarded for standard guestroom bookings and standard suite bookings.
4.7.2. Suite points are awarded for higher types of suite bookings.
4.7.3. Villa points are awarded for all villa bookings.
4.8 Non-Resident bookings: Members will not earn points when making a reservation for another person even if the reservation is in the Member’s name.
4.9 Additional Rooms: Privilege Club Points are only earned by the Member on additional rooms if:
4.9.1 the Member is staying at the same hotel at the same time
4.9.2 all rooms are reserved and registered in the Member’s name
4.9.3 the Member pays for all rooms.
4.9.4 all room bookings are made directly with the hotels or through hotels website.
The maximum number of rooms that can be credited to the member’s account per visit is three (3). In the event that the reservation is for more than 3 rooms in different categories, then the member’s must choose which ones to include in his account.
4.10 Non–eligible accommodation rates are defined as:
4.10.1 Airline crew rates
4.10.2 Travel industry employee rates
4.10.3 Group bookings (including reservations for over 10 rooms, conference, corporate events)
4.10.4 When the Member’s accommodation is paid by other party (e.g. company events, conferences)
4.10.5 Grecotel employee rates.
4.10.6 Barter, complimentary and redemption (free) stays.
4.10.7 Members of the Grecotel Counter Club and Vacation Club do not receive points for reservations using their subscription.
4.11 Eligible Charges
Eligible charges will receive points only if they are charged to the room bill.
Members receive points on hotel services including:
4.11.1 Food & drinks in the hotels restaurants and bars
4.11.2 Spa therapies and products
4.11.3 Laundry and dry cleaning
4.11.4 Telephone charges
4.12 Non-Eligible Charges
4.12.1 Taxes and service charges
4.12.2 Any item that is paid to a hotel department directly in cash
4.12.3 Conference, banqueting and event charges
4.12.4 Any bills paid on behalf of the Member to a third party and charged to their room bill.
4.13 Transferring Points: Privilege Club Points cannot be transferred to any other Member account.
4.14 Pre-membership Points: Points cannot be credited for visits to a Participating Hotel before the guest completes the loyalty registration process.